Return Process
Note: Please log in first if you have an account. If not, please sign up first using the email address you provided when placing your order.
Information Request
Information Audit
Product Return
Refund
Replacement Process
Note: Please log in first if you have an account. If not, please sign up first using the email address you provided when placing your order.
Information Request
Information Audit
Product Return
Resend Item
Return & Refund Policy
Jackery offers a 30-day return policy, starting from the date you receive your order, for products purchased directly from the Jackery website and Jakery’s Amazon Store. Customers who purchased from retailers or channels other than the Jackery website or Jackery Amazon store and wish to return their product for a refund should first review the return and refund policy of the respective retailer. For further questions or assistance, please contact our customer support team at hello@Jackery.com and provide your order details. Products that are custom-configured or branded to your specifications are not eligible for return.
You can initiate the return by reaching out to our customer support team at hello@jackery.com, and provide your order information and reason for return. Please do not ship the return items to us without initiating the return.
Returns for RefundsWe are confident that you will love your new Jackery product. However, if you are unsatisfied for any reason, Jackery offers a 30-day return policy, starting from the date you receive your order, for products purchased directly from the Jackery website and Jakery’s Amazon Store. There are a few important things to keep in mind when returning a Jakery product:
1. Customers who purchased from retailers or channels other than the Jackery website or Jackery Amazon store and wish to return their product for a refund should first review the return and refund policy of the respective retailer. For further questions or assistance, please contact our customer support team at hello@Jackery.com and provide your order details.
2. Products that are custom-configured or branded to your specifications are not eligible for return.
3. To initiate the return, please reach out to our customer support team at hello@Jackery.com, and provide your order information and reason for return. Once your return request is processed, we will provide you with a Return Merchandise Authorization (RMA) number. When you ship out the return package, please be sure to write the RMA number clearly on the shipping label on the outside of the package. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label will not be accepted by our warehouse.
4. Please ensure that the item you are returning is in its original condition. For items returned not in their original condition, a restocking fee will be applied and deducted from the refund amount. Please refer to the fourth section, titled 'Return/Replacement Shipping Requirements,' for additional details on the return shipping steps.
5. Jackery will cover the shipping cost for returns for the following reasons: defect product, delayed shipping, or damaged package. For returns due to all other reasons, return shipping and handling fees will be deducted from the refund amount.
6. In order to avoid any trouble caused by the package when you return it, it is recommended that you keep the original packaging for at least 30 days.
7. Once Jackery receives your item, a refund will be processed within 10 business days. The refund will be processed through your original payment method. It may take some time before your refund is posted on your bank account or credit card statement. If you haven't received a refund within this period, please first check your credit card transaction or bank account again. For refunds to credit cards, please allow an extra 7-10 business days for a credit to appear on your credit card statement. Thereafter, please contact your bank and credit card company to verify whether the refund has been received. If you have done all these and still have not received our refund, please contact as at mailto:hello@jackery.com
If you have questions or require more information regarding our return & refund policy, please contact our customer support team at hello@jackery.com.
You can initiate the return by reaching out to our customer support team at hello@jackery.com, and provide your order information and reason for return. Please do not ship the return items to us without initiating the return.
Returns for RefundsWe are confident that you will love your new Jackery product. However, if you are unsatisfied for any reason, Jackery offers a 30-day return policy, starting from the date you receive your order, for products purchased directly from the Jackery website and Jakery’s Amazon Store. There are a few important things to keep in mind when returning a Jakery product:
1. Customers who purchased from retailers or channels other than the Jackery website or Jackery Amazon store and wish to return their product for a refund should first review the return and refund policy of the respective retailer. For further questions or assistance, please contact our customer support team at hello@Jackery.com and provide your order details.
2. Products that are custom-configured or branded to your specifications are not eligible for return.
3. To initiate the return, please reach out to our customer support team at hello@Jackery.com, and provide your order information and reason for return. Once your return request is processed, we will provide you with a Return Merchandise Authorization (RMA) number. When you ship out the return package, please be sure to write the RMA number clearly on the shipping label on the outside of the package. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label will not be accepted by our warehouse.
4. Please ensure that the item you are returning is in its original condition. For items returned not in their original condition, a restocking fee will be applied and deducted from the refund amount. Please refer to the fourth section, titled 'Return/Replacement Shipping Requirements,' for additional details on the return shipping steps.
5. Jackery will cover the shipping cost for returns for the following reasons: defect product, delayed shipping, or damaged package. For returns due to all other reasons, return shipping and handling fees will be deducted from the refund amount.
6. In order to avoid any trouble caused by the package when you return it, it is recommended that you keep the original packaging for at least 30 days.
7. Once Jackery receives your item, a refund will be processed within 10 business days. The refund will be processed through your original payment method. It may take some time before your refund is posted on your bank account or credit card statement. If you haven't received a refund within this period, please first check your credit card transaction or bank account again. For refunds to credit cards, please allow an extra 7-10 business days for a credit to appear on your credit card statement. Thereafter, please contact your bank and credit card company to verify whether the refund has been received. If you have done all these and still have not received our refund, please contact as at mailto:hello@jackery.com
If you have questions or require more information regarding our return & refund policy, please contact our customer support team at hello@jackery.com.