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Return Process

Note: Please log in first if you have an account. If not, please sign up first using the email address you provided when placing your order.
Information Request
Information Request
Information Audit
Information Audit
Product Return
Product Return
Refund
Refund
Start Your Application

Replacement Process

Note: Please log in first if you have an account. If not, please sign up first using the email address you provided when placing your order.
Information Request
Information Request
Information Audit
Information Audit
Product Return
Product Return
Resend Item
Resend Item
Start Your Application

Return & Refund Policy

Return Policy
Replacement Policy

Jackery offers a 30-day money back guarantee for goods purchased directly from Jackery.com. We are confident that you will love your new Jackery product. However, if you are unsatisfied for any reason, simply let us know within 30 days. Once we receive the product and confirm the validity, we will refund the full purchase price.
To return an item, please contact us via phone number 888-502-2236or email hello@jackery.com during our normal business hours.
In order to return your product under the 30-day return policy, please check that:
You have purchased the product directly from Jackery.com. You contact Jackery and begin the return process within 30 days from the original shipment date. The product is returned in the original packaging, with all materials included, in new or as-new condition, and be accompanied with a return authorization number.
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